We've been coming to see Dr. Cao quite a few times now and every time I've seen her, I am completely at ease with the thoroughness of not just her but her entire team. Every step and every procedure were explained so that not only you but your child understand. The kiddos received answers onto why they needed to look into the lens and why they needed to read the letters etc. Super kid friendly is a plus in my books. Extra kudos for seeing us exactly on the dot when we were scheduled to be seen instead of having us wait like other offices then be seen 30+ minutes later after checking in.